For Inquiries
At the time of application, reception will be smooth if you have the documents (meter reading slip, payment slip) that shows the "customer number".
| Application for Moving (To start or stop use of electricity) | |
|---|---|
| Phone No. | 0120-586-390 |
| (Monday to Friday) 8:30 - 17:00However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)] | |
| Charges and Other Inquiries | |
|---|---|
| Phone No. | 0120-586-391 |
| (Monday to Friday) 8:30 - 17:00However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)] | |
| Inquiries from IP Phones (Moving, Charges, etc.) | |
|---|---|
| For some IP phones for which the "0120" number is not available, call this number. | |
| Phone No. | 098-993-7777 (Chargeable Call) |
| (Monday to Saturday) 8:30 - 17:00However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)] *Please follow the guidance if you have an emergency such as power outage. *We may not be able to accept your request on Saturdays depending on the matter to be attended. We appreciate your understanding. | |
| Power Outages and Emergency Inquiries (Received 24 hours) | |
|---|---|
| During a power outage, please operate the circuit breaker because lights may come on when you do it. *Please note that we cannot receive inquiries related to electricity contracts and electricity charges. |
|
| Phone No. | 0120-586-601 |
| Inquiries regarding Power Transmission and Distribution/Facilities | |
|---|---|
| Phone No. | 0120-586-601 |
| (Monday to Friday) 8:30 - 17:00 However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)] | |
*We may call you from our dedicated dial-in number "0120-188-131". It is for outgoing calls only.
For callbacks, please dial “0120-586-601".
| Inquiries from IP Phones (Inquiries regarding Power Outage, Power Transmission and Distribution/Facilities) | |
|---|---|
| For some IP phones for which the "0120" number is not available, call this number. | |
| Phone No. | 098-993-6148 (Chargeable Call) |
| (Monday to Friday) 8:30 - 17:00 However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)] | |