Customer Communication

For Inquiries

At the time of application, reception will be smooth if you have the documents (meter reading slip, payment slip) that shows the "customer number".

Application for Moving (To start or stop use of electricity)
Phone No. 0120-586-390
Reception Hours (Monday to Friday) 8:30 - 17:00
However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)]
Charges and Other Inquiries
Phone No. 0120-586-391
Reception Hours (Monday to Friday) 8:30 - 17:00
However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)]
Inquiries from IP Phones (Moving, Charges, etc.)
For some IP phones for which the "0120" number is not available, call this number.
Phone No. 098-993-7777 (Chargeable Call)
Reception Hours (Monday to Saturday) 8:30 - 17:00
However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)]
*Please follow the guidance if you have an emergency such as power outage.
*We may not be able to accept your request on Saturdays depending on the matter to be attended. We appreciate your understanding.
Power Outages and Emergency Inquiries (Received 24 hours)
During a power outage, please operate the circuit breaker because lights may come on when you do it.
*Please note that we cannot receive inquiries related to electricity contracts and electricity charges.
Phone No. 0120-586-601                 

*We may call you from our dedicated dial-in number "0120-188-131". It is for outgoing calls only.
For callbacks, please dial "0120-586-601".

Inquiries regarding Power Transmission and Distribution/Facilities
Phone No. 0120-586-601
Reception Hours (Monday to Friday) 8:30 - 17:00
However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)]

*We may call you from our dedicated dial-in number "0120-188-131". It is for outgoing calls only.
For callbacks, please dial “0120-586-601".

Inquiries from IP Phones (Inquiries regarding Power Outage,
Power Transmission and Distribution/Facilities)
For some IP phones for which the "0120" number is not available, call this number.
Phone No. 098-993-6148 (Chargeable Call)
Reception Hours (Monday to Friday) 8:30 - 17:00
However, excludes the following [National Holidays, Substitute Holidays, Okinawa Memorial Day, Lunar Bon Festival (Lunar Calendar 7/15),Year-end and New Year Holidays (12/29-1/3)]